Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the services provided by VXI Crest Sdn Bhd (“we”, “us”, or “our”), including all related websites, platforms, mobile apps, dashboards, and other services (collectively, the “Services”).

By registering for or using our Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

The Services are intended for use by legally registered businesses. By using our Services, you represent that:
– You are an authorized representative of your company.
– Your company is properly registered and in good legal standing.
– You have the authority to bind your company to these Terms.

2. Account Registration & Responsibilities

To access the Services, you must register for an account and provide accurate, complete, and updated information. You are responsible for:
– Maintaining the confidentiality of your login credentials.
– All activities that occur under your account.
– Notifying us immediately of any unauthorized access or security breaches.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Use of the Services

You and your users agree to use the Services only for lawful purposes. You must not:
– Attempt to interfere with the normal operation or security of the platform.
– Use the Services for any unauthorized data scraping, reverse engineering, or competitive analysis.
– Misuse vehicle, battery, or telematics data in a way that violates applicable laws or third-party rights.

4. Data Ownership & Usage

– You retain ownership of the vehicle, battery, and company data that you upload or generate through the platform (“Customer Data”).
– By using the Services, you grant us a non-exclusive, royalty-free license to process Customer Data solely for the purpose of delivering, maintaining, and improving the Services.
– We may generate aggregated, anonymized insights for benchmarking or analytical purposes, provided such data cannot be linked to your company.

5. Fees & Payment

If the Services are provided on a paid or subscription basis:
– You agree to pay all applicable fees in accordance with your selected plan or agreement.
– Invoices are due as specified. Late payments may result in suspension of service.
– All fees are exclusive of applicable taxes, which shall be your responsibility.

6. Service Availability & Support

We strive to provide continuous availability of our Services but do not guarantee uninterrupted access. We may:
– Perform maintenance or upgrades with reasonable notice.
– Suspend or restrict access in case of emergencies or legal obligations.
– Provide technical support as per the agreed service level.

7. Intellectual Property

All content, software, and features provided by us — including dashboards, designs, trademarks, and proprietary algorithms — remain our intellectual property. You may not copy, modify, or distribute our content without prior written consent.

8. Termination

Either party may terminate the Services with 30 days’ notice. We may also terminate or suspend access immediately if:
– You breach these Terms.
– Payment is not received after reasonable notice.
– The Services are discontinued for legal or business reasons.

Upon termination:
– Your access to the platform will be revoked.
– You may request a copy of your Customer Data within 30 days.

9. Limitation of Liability

To the fullest extent permitted by law:
– We shall not be liable for any indirect, incidental, or consequential damages, including lost profits, data loss, or business interruption.
– Our total liability for any claim related to the Services shall not exceed the total amount paid by you in the 12 months preceding the claim.

10. Indemnity

You agree to indemnify and hold us harmless from any claims, damages, or legal actions arising from:
– Your misuse of the Services.
– Breaches of these Terms.
– Violation of applicable laws or third-party rights.

11. Privacy

Our collection and use of data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

12. International Use

Our Services may be accessed from countries outside Malaysia. You are responsible for ensuring that your use of the Services complies with local laws in your jurisdiction.

By continuing to use the Services, you agree that:
– These Terms are governed by Malaysian law, regardless of conflict of law principles;
– You accept that any legal matters will be subject to the jurisdiction of Malaysian courts.

We respect local data rights and comply with relevant cross-border data protection laws where applicable.

13. Governing Law

These Terms shall be governed by the laws of Malaysia. Any disputes shall be resolved in the courts of Malaysia.

14. Changes to the Terms

We may revise these Terms from time to time. Material changes will be notified via email or the dashboard. Continued use of the Services after such updates constitutes your acceptance of the revised Terms.

15. Contact Us

If you have questions or concerns about these Terms, please contact:

VXI Crest Sdn Bhd

A-3A-20, Kompleks Perindustrian EMHUB,
Persiaran Surian, Kota Damansara,
47810 Petaling Jaya, Selangor, Malaysia.
Email: hello@vxicrest.com
Phone: +603 7650 7056