Privacy Policy

This Privacy Policy explains how VXI Crest Sdn Bhd (“we”, “our”, or “us”) collects, uses, discloses, and protects information when you and your organization use our services through our website and platform (“Services”).

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect
2. Company & User Information
   – Company name, registration number, and business address
   – Fleet manager or representative contact details (name, email, phone number)
   – Account credentials (email, password)
3. Vehicle & Battery Data
   – Vehicle identification (license plate, model, VIN, etc.)
   – Battery performance and health data
   – Vehicle status (e.g., active, idle, maintenance)
4. Telematics & Movement Data
   – GPS location data
   – Movement history and driving behavior metrics
   – Engine run time and other diagnostic data
5. Usage Information
   – Login history and session data
   – IP addresses and browser/device information
6. How We Use the Information

We use collected data for the following purposes:
– To provide and maintain our Services
– To monitor fleet and battery performance
– To improve operational insights and reporting
– To notify you of updates, alerts, or important service-related changes
– To comply with legal obligations or regulatory requirements

3. Data Sharing & Disclosure

We do not sell or rent your data. However, we may disclose your data:
– To trusted service providers under confidentiality agreements (e.g., cloud hosting, analytics)
– If required by law or to comply with legal obligations
– In connection with a merger, acquisition, or sale of assets (with prior notice)

4. Data Security

We implement reasonable technical and organizational measures to protect your data, including:
– Encrypted data transmission (HTTPS/TLS)
– Secure cloud infrastructure
– Access controls and authentication protocols

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain collected data only as long as necessary for operational, legal, or regulatory purposes. Upon request or termination of service, we will securely delete or anonymize your data unless retention is required by law.

6. Your Rights

Under applicable data protection laws (e.g., Malaysia’s PDPA 2010), you may:
– Request access to your company’s data
– Request correction of inaccurate or outdated data
– Withdraw consent to data processing (subject to service limitations)
– Lodge a complaint with the Personal Data Protection Department (PDPD)

7. Cookies & Tracking Technologies

We use cookies and similar technologies for session management, analytics, and improving user experience. You may disable cookies in your browser, but some features may not function properly.

8. International Users

Our Services are operated from Malaysia but may be accessed by users in other countries within Southeast Asia. By using the Services, you consent to the processing and storage of your data in Malaysia or other jurisdictions where we or our service providers operate.

We recognize and respect applicable local data protection obligations (such as those in Indonesia, Thailand, Singapore, and Vietnam) and are committed to safeguarding your data in accordance with industry best practices.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the Services indicates your acceptance of the updated terms.

10. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:

VXI Crest Sdn Bhd

A-3A-20, Kompleks Perindustrian EMHUB,
Persiaran Surian, Kota Damansara,
47810 Petaling Jaya, Selangor, Malaysia.
Email: hello@vxicrest.com
Phone: +603 7650 7056